Job Summary:
We are seeking an engaging, organized, and energetic individual to fill the role of Club Administrator. In this position, you will provide assistance to the Member Relations Manager, General Manager, and Catering Manager by performing general office duties and addressing specific member needs. These tasks include managing guest cards, processing new member applications, coordinating membership renewal and monthly mailings, handling general inquiries, and organizing prospective member tours. Additionally, you will be responsible for proofreading written communications to members, assisting in the planning and execution of member events, following up on member issues, managing membership accounts and collections, and generating reports for the General Manager.


Responsibilities:
- Assist the Member Relations Manager, General Manager, and Catering Manager in executing daily office tasks
- Manage guest cards, new member applications, and membership renewals
- Coordinate monthly mailings and respond to general inquiries from members
- Organize tours for prospective members and assist in planning member events
- Proofread written communications to members and ensure accuracy
- Address and resolve member challenges and issues in a timely manner
- Maintain membership accounts, process collections, and generate reports as needed
- Handle daily catering administrative tasks including creating Banquet Event Orders (BEOs) and maintaining Delphi calendar

Qualifications:

- Associate's Degree or equivalent required; Bachelor's degree preferred
- Previous experience in an administrative role or similar position
- Proficient in Microsoft Office suite
- Strong communication and interpersonal skills
- Detail-oriented and organized
- Ability to multitask and prioritize tasks effectively
- Experience in event planning and customer service is a plus