Job Summary:
The Supervisor - Guest Services is responsible for coordinating, organizing, and delegating responsibilities within the Guest Services Operations. They will provide training to new Guest Services Coordinators and oversee new hires' exams. The supervisor will also maintain order within the team to foster a positive and efficient work environment. Additional responsibilities include managing departmental analytics, ensuring cleanliness in the office, closets, and bell carts, as well as handling group deliveries, coordinating with clients and the team, driving guest vehicles and house cars as needed, and coordinating bulk luggage deliveries for large group arrivals.

Qualifications:
- High school diploma or equivalent; bachelor's degree preferred
- Previous experience in a guest services role or similar position
- Strong leadership and communication skills
- Excellent problem-solving abilities
- Ability to work effectively in a fast-paced and dynamic environment
- Proficient in using computer systems and software related to guest services operations
- Florida Driver's License required
- Attention to detail and strong organizational skills

Responsibilities:
- Coordinate and organize guest services operations
- Provide training and guidance to new Guest Services Coordinators
- Handle group deliveries and coordinate with clients and the team
- Drive guest vehicles and house cars as needed
- Develop a plan of execution for coordinating all bag pulls for groups
- Implement and coordinate bulk luggage deliveries for large group arrivals
- Foster a positive and efficient work environment within the team
- Stay updated on industry trends and best practices in guest services