Job Summary:
The TS Specialist I is an entry-level technical position responsible for resolving problems and fulfilling service requests following standard procedures. This role involves receiving, managing, and prioritizing service requests via phones and emails, troubleshooting basic technical issues, configuring, imaging, and deploying hardware, phone system troubleshooting, completing daily operational tasks, and effectively communicating with users and the TS team.

Qualifications:
- High school diploma or equivalent required; technical certification is a plus
- Proven ability to troubleshoot basic technical issues
- Familiarity with hardware configuration and deployment
- Strong communication skills and a customer-oriented approach
- Ability to work well independently and as part of a team
- Basic knowledge of phone system troubleshooting
- Experience with gathering and analyzing information to resolve technical problems

Responsibilities:
- Receive, manage, and prioritize service requests via phones and emails
- Troubleshoot basic technical issues promptly and efficiently
- Configure, image, and deploy hardware according to departmental standards
- Perform basic phone system troubleshooting including wiring and user setup
- Complete daily operational tasks such as credit card processing and end-of-day reports
- Gather and analyze information to resolve technical issues
- Communicate effectively with users and the TS team to provide technical support and solutions