Job Summary:
The Technician II - Audio Visual will be responsible for the setup, operation, and dismantling of audio/visual equipment to ensure the successful delivery of event technology services. The ideal candidate will demonstrate exceptional customer service skills, excel in client relations, possess strong production knowledge, showcase leadership within a team setting, and exhibit expertise in various equipment areas such as audio, video, lighting, data/telecom, and rigging.

Responsibilities:
- Collaborate with the team to oversee the installation, operation, and maintenance of all audio/visual equipment and technology products.
- Ensure that all audio/visual systems are functioning optimally to meet client needs and conduct thorough testing when necessary.
- Identify and resolve errors promptly to avoid downtime and equipment malfunctions.
- Manage incoming service requests, monitor the queue, prioritize emergency calls, and maintain detailed records of all services provided.
- Maintain equipment, catalogs, and manuals in an orderly and easily accessible manner.
- Uphold a clean and organized work environment, including regular equipment maintenance.
- Effectively communicate technical information to both colleagues and clients using clear and understandable language.
- Offer technical support to end-users as needed.

Qualifications:
- 2-3 years of experience in installing and maintaining audio/visual equipment.
- Flexibility to work varied hours, including evenings, weekends, and holidays like Thanksgiving and Christmas.
- Proficiency in lighting systems and relevant experience is highly desirable.
- An associate's degree or technical certification in Audio Engineering, Recording Arts, or a related field is preferred.
- Familiarity with Audio/Visual equipment such as sound mixers, microphones, video projectors, and audio cables is essential.
- Knowledge of programming languages like Python is a plus.
- Strong organizational and communication skills, both written and verbal.
- Ability to work autonomously and collaboratively within a team.
- Excellent multitasking abilities and adeptness at handling multiple tasks in a fast-paced environment.