Job Summary:
The Technician II - Audio Engineer is responsible for the setup, operation, and dismantle of audio/visual equipment to ensure the successful execution of work orders and delivery of high-quality event technology services. This role entails providing exceptional customer service, training and mentoring other technicians, coordinating with supervisors on production plans, and troubleshooting technical issues proactively.

Responsibilities:
- Delivering excellent customer service
- Training and developing other technicians
- Coordinating with supervisors to clarify production plans for meetings and events
- Reviewing work orders and gathering necessary resources for events
- Proactively identifying and addressing challenges
- Setting up, operating, and dismantling audio/visual equipment
- Maximizing operational efficiencies through interdepartmental collaboration
- Mentoring team members to maintain standards
- Continuous improvement of skills and knowledge
- Organizing and maintaining storerooms
- Tracking equipment issues and coordinating repairs
- Performing repairs and preventative maintenance on equipment
- Responding to client requests promptly
- Identifying opportunities for increased productivity and efficiency
- Staying updated on industry trends and advancements
- Providing insights to management on future investments and projects

Qualifications:
- 2+ years of experience in audio, lighting, video, data/telecom, and rigging for live events
- Advanced understanding of audio/visual production
- Previous hospitality experience preferred
- Ability to work flexible hours
- Strong teamwork and communication skills
- Problem-solving abilities in a dynamic environment
- Adherence to safety protocols and procedures
- Willingness to learn and adapt to new technologies
- Certification or training in audio/visual systems is a plus.